Question 1

What is a membership?

Accepted Answer

A monthly membership gives you a set number of services each month at a discounted rate, plus a monthly credit and rollover credits valid for up to 12 months. Payments run on the 1st of every month.

Question 2

What services are included?

Accepted Answer

Members can select from: Lash Lift & Tint, Brow Lamination & Tint, Teen Facial, or Classic Facial. You can mix and match based on your tier.

Question 3

What is a monthly credit?

Accepted Answer

Every membership includes a monthly credit that can be used toward any service or product.

Question 4

Do credits roll over?

Accepted Answer

Yes! Rollover credits are valid for up to 12 months, so unused credits do not go to waste.

Question 5

Can I use my credit on any service?

Accepted Answer

Yes, credits can be applied toward any service, including services not included in your membership tier, or toward products.

Question 6

What if I want more than my monthly services?

Accepted Answer

No problem! You can apply any of your monthly credits toward additional services and simply schedule an add on appointment whenever you're ready!

Question 7

Can I use my membership for services not on the list?

Accepted Answer

The included monthly services are Lash Lift & Tint, Brow Lamination & Tint, Teen Facial, or Classic Facial. Your credits can be applied to other services.

Question 8

When am I charged?

Accepted Answer

Membership payments run on the 1st of each month automatically.

Question 9

Can I pause or cancel my membership?

Accepted Answer

Yes you can. We just ask for a 30 day notice for both pausing and cancellations. (internal note: we require a 30 day notice, however when the client wants to cancel we will process it and they will not be charged again.)

Question 10

Can I upgrade or downgrade my membership?

Accepted Answer

Yes, if you would like to change your membership tier, just reach out to us and we can update it for you.

Question 11

How do I sign up for a membership?

Accepted Answer

You can sign up through our website or ask us at your next appointment and we will get you set up!

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